Refund Policy
Last updated: 14 July 2026
This Refund Policy explains how refunds are handled for digital Products supplied by Automight LLC through smartroadster.tech. It should be read together with our Terms and Conditions. By purchasing, you accept this Policy.
1. Nature of the Product: Immediately Delivered Digital Content
1.1. Our Products are digital ECU tuning files delivered immediately upon successful payment. There is no physical product and no shipping.
1.2. Because the Product is digital content that is made available for download instantly, it is treated under consumer law as digital content supplied immediately, which affects your statutory right of withdrawal (see Section 2).
2. Right of Withdrawal and Its Waiver
2.1. Under EU consumer law (Directive 2011/83/EU) and equivalent Maltese legislation, consumers normally have a 14-day right of withdrawal for distance purchases.
2.2. However, this right does not apply to digital content that has begun to be supplied, where the consumer has given prior express consent to immediate performance and has acknowledged that they thereby lose the right of withdrawal.
2.3. Accordingly, at the point of purchase you will be asked to expressly consent to the immediate delivery of the digital file and to acknowledge that, by proceeding with the download, you lose your 14-day right of withdrawal. Completing the purchase and downloading the file constitutes that consent and acknowledgement.
2.4. This means: once the file has been made available for download, the purchase is final and non-refundable, save for the exceptions in Section 3. This provision exists to protect us from the misuse of digital goods, whereby a customer could download, install, and permanently benefit from a file and then request a refund — effectively obtaining the Product for free.
3. When a Refund May Be Considered
3.1. Notwithstanding Section 2, we deal fairly with genuine issues. A refund or a corrected file may be provided at our discretion in the following circumstances:
- (a) Technical non-delivery: you paid but, due to a proven technical fault on our side, the file was never made available to you and we are unable to deliver it.
- (b) Wrong file supplied: we supplied a file that is objectively incorrect for the compatible ECU you correctly identified and communicated, and we are unable to supply the correct file.
- (c) Duplicate payment: you were charged more than once for the same single Product due to a payment error.
3.2. Refunds are not provided for, among other things: change of mind after download; the file not producing a subjective performance expectation; damage or issues arising from installation error, incompatible hardware, or the mechanical condition of your vehicle; your failure to verify ECU compatibility before flashing; inability to install the file due to lack of the required tools or knowledge; or any consequence covered by the limitation of liability in our Terms and Conditions.
4. How Refunds Are Processed — Stripe
4.1. All payments are processed by Stripe, our third-party payment provider. Any refund that is approved will be issued through Stripe, back to the original payment method used for the purchase.
4.2. Where a refund request or a payment dispute (chargeback) is raised, it will be handled through Stripe’s dispute resolution process. We will provide Stripe with the relevant documentation and evidence, which may include: proof of successful digital delivery and download, the timestamp of the download, your express consent to immediate delivery and waiver of the right of withdrawal, the licence terms accepted at purchase, and any relevant correspondence.
4.3. You acknowledge that, because our Product is downloadable digital content, we routinely retain and rely upon delivery and consent records to demonstrate that the Product was delivered and used, and that the applicable waiver was accepted. This documentation will be submitted to Stripe (and, where applicable, to the card scheme) in response to any dispute.
4.4. Approved refunds are typically processed by Stripe within the timeframe Stripe applies to the relevant payment method (commonly 5–10 business days), which is outside our direct control.
5. Chargebacks and Abuse
5.1. Initiating a chargeback for a Product that was successfully delivered and downloaded, in circumstances where no refund is due under this Policy, is considered an abusive or fraudulent action. We will contest such chargebacks with Stripe using the documentation described in Section 4.
5.2. We reserve the right to refuse future service to any customer who abuses the refund or chargeback process.
6. How to Request a Refund
6.1. To request a refund, contact us via the details on smartroadster.tech, quoting your order reference and describing the issue. We will review genuine requests promptly and fairly.
7. Statutory Rights
7.1. Nothing in this Policy affects any mandatory statutory consumer rights that cannot be excluded or limited under the law applicable to you.
8. Contact
Automight LLC — via the contact details published on smartroadster.tech.
By completing a purchase, you confirm that you have read and understood this Refund Policy, that you expressly consent to immediate delivery of the digital file, and that you acknowledge the loss of the 14-day right of withdrawal once the download has been made available.